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Casey 'remrov' Vormer

2 Months Ago

Shipping Art To Mexico

Hi everyone,

Recently I started selling limited edition prints straight from my own website (not Fine Art America/Pixels but my own website). They are very high quality editions and very costly to make.
Now someone in Mexico ordered a big limited edition print of one of my drawings. So I had the print made, and just shipped it to her with tracking code. But at the post office they told me that the mail is very unreliable in Mexico and that many packages tend to disappear. So I'm very stressed now and am afraid that the print is not going to arrive. Since this was a really huge print, it was also a lot of money to have it made, and for shipping material and for the shipping costs. So if the customer does not receive it, I really have a huge loss financially when I have to give her a full refund. Of course I'm not a huge company like Amazon who's able to get losses like that of packages that get lost.

I'm wondering if I should even continue with selling to customers in certain countries where the mail is so bad, or if I should leave the risk up to the costumer.
How you deal with things like this?

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James McCormack

2 Months Ago

I used to correct international exams, they always sent DHL or some other carrier, FedEx et. Priority to get delivered and intact. I do the same when I send originals. Of course you'll have to charge for it, you should look into insurance (the carrier can provide this).

If anyone complains originals with shipping costs are too much I point them to FAA for a cheaper print option.

A rough calculation: Send 10 regular post, lose one, that one will wipe out my profit for all ten.

Send with a package carrier, insured, sell 8 (price difference), no worries, any loss refunded to me and payment refunded to customer. Overall no net loss.

The only exception I make is small items on postal routes I know to be reliable, neglible loss.

 

Adam Jewell

2 Months Ago

When I ship anything valuable or to a customer, I insure it for whatever the value is.USPS does offer insurance but don’t know how that works when shipping to Mexico. Nothing has ever gotten lost or damaged so far.

 

Casey 'remrov' Vormer

2 Months Ago

Thank you both very much. Until now I've always used Canada Post without any issues. Customers already complain about my prices, so shipping with UPS, DHL, or Fedex will cost them even more.

In the past I've used UPS but they told me that the declared value I came up with, wouldn't work, because it was 'just' a drawing, and they would only calculate the costs of the paper and pencils used to create it in case the package got lost or damage for insurance reasons. So I stooped using UPS.

 

Floyd Snyder

2 Months Ago

Just buy the insurance you just have to charge enough to be able to pay for.

 

Rudi Prott

2 Months Ago

" ... but they told me that the declared value I came up with, wouldn't work, because it was 'just' a drawing, and they would only calculate the costs of the paper and pencils used to create it ... "

With this useful point of view I will buy some Monets and van Goghs tomorrow !

 

Mike Savad

2 Months Ago

Technically everything has a value, they paid you the price, that is the price you add into shipping. Because if it worked like that, then everything in the mail would be worth their base parts. It will cost a little extra though, and always have it signed for, it doesn't work every time but there is a better chance... Of course i've seen people sign it as gardner, and I think once - dog, which is less than ideal.


----Mike Savad

 

Floyd Snyder

2 Months Ago

" ... but they told me that the declared value I came up with wouldn't work because it was 'just' a drawing, and they would only calculate the costs of the paper and pencils used to create it ... "

I have been doing this for 50 years and have shipped thousands of packages worldwide, some worth thousands of dollars. I have used all the major shippers, including USPS, FedEx, DHL, Maersk, and UPS.

I have never had the declared value challenged.

I never had one signed for either. That creates other problems in getting the package delivered.

 

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