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Susan Maxwell Schmidt

11 Months Ago

Print Example Updates

I updated one of my images a few days ago, and while it took a day or so for the main image to update (which surprised me, I thought this didn't happen anymore), the print samples are still not updated. For example, if I go in and look at a metal print, it's still displaying the original image. Does anyone have any idea how long it takes for the print examples to update these days? Is this tied to the other image display problems that are currently being addressed? Yes, I tried it on two devices that have never seen that page. It's not a cache issue.

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Gill Billington

11 Months Ago

Did you give the new image a different file name to the original? If not then that may be the problem.

In the past when this happened to me I tried replacing the image yet again with “new” or 2 added to the file name.

 

Susan Maxwell Schmidt

11 Months Ago

No I didn't, renaming images breaks existing links. I shouldn't have to do that though.

 

Gill Billington

11 Months Ago

Susan it only breaks links if you change the title. You have to change the file name that the new image is saved with. That won’t break any links. I do it quite often when I want to upgrade an old image.

 

Susan Maxwell Schmidt

11 Months Ago

Oh, I got ya. Yes, I always change the filename.

 

Gill Billington

11 Months Ago

Ok well it may be worth re-uploading the new image to see if that works.

 

Susan Maxwell Schmidt

11 Months Ago

I'll give that a try if it's not updated by the time I get up. Thanks Gill :)

 

E I T

11 Months Ago

Re upload and temporarily change the title before submitting, then re edit the title back to what it was before.

The change of title with a fresh image upload triggers an immediate update to all the thumbnails.

This is my experience.

EiT

 

Susan Maxwell Schmidt

11 Months Ago

OMG, it worked Eit! You are a friggin' genius and I love you. Much awesomeness.

 

E I T

11 Months Ago

You're welcome Susan.

 

Gill Billington

11 Months Ago

Great fix!!

 

This discussion is closed.