1 Year Ago

Problems With Gallery Image

I have posted two versions of this image: a study and a large one. The large one, SHOULD show a fairly realistic moon, but the FAA image machine is iffy and it doesn't always...it often reverts to the more impressionistic study of the first upload. I have waited a day + to see if it resolves, but when I open my gallery, or try to use the page address for social media, it is defaulting to the lesser detailed Artemis study image. Is there someone I can speak to to have this corrected so I can proceed with promoting these correctly? Thank you.
*sigh*

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Jessica Jenney

1 Year Ago

This is normal for FAA. When you replace an image, the main image should update in 24 hours or so, but the thumbnail can take 2 weeks or so. Thumbnails are on a different server.

I've been waiting for several of my thumbnail images to update and that was 2 weeks ago!

I see you have your images in the order of best sellers and popularity, so those new images are on the last page.

Merana Cadorette

1 Year Ago

Pixels site seems OK today, just FAA.
I am currently having a problem because I have uploaded both a larger format (18" x 24") #Artemis acrylic painting and a smaller (11" x 14") study.

The pixel link takes you to the correct larger image, but the FAA takes you to the wrong one...unless you click on an option the buy, then it shows the large one as it should
ARGH!
https://fineartamerica.com/featured/artemis-merana-cadorette.html
https://merana-cadorette.pixels.com/featured/artemis-merana-cadorette.html

Jessica Jenney

1 Year Ago

Why not just upload the larger one instead of both? The larger one has more sizes.

Merana Cadorette

1 Year Ago

They are enough different that some like the 'artsy' impressionistic one and others like the more detailed one. I also did the first one, not necessarily planning on a larger, but I really wanted to go more into it...

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