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Jaina Mishra

6 Years Ago

Shopify & Pixels - Shipping Override Solution Needed

I am based in Singapore run an art store on Shopify.

Alongside my other art I now plan to offer framed prints from Fine Art America / Pixels.

There is an app that lets me import items listed on FAA / Pixels to Shopify.

The import works fine.

BUT a problem arises in the shipping costs.

I expected that since the items imported on to my Shopify store came from Pixels, the shipping from Pixels' fulfillment centre to the buyer would be calculated directly overriding the settings of standard shipping rates from Singapore that I have set on Shopify.

This does not happen. At checkout, it ignores the fact that fulfillment is being done by FAA and calculates shipping as per the flat rates that I have set.

Anyone have any idea what needs to be done to set this right?

Thank you in advance





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Abbie Shores

6 Years Ago

Normally I would ask you to create a ticket in support but, as the answer would help several people, im going to try and get help now here

The owner and his wife are expecting the birth of their baby any day now so, unfortunately, it may take a little while to get a response.

You would have to wait in tech sort too for the same reason, I'm sorry

Thank you for your patience

 

Jessica Jenney

6 Years Ago

Congratulations Sean!

 

Bill Posner

6 Years Ago

happy congrats to the parents and the upcoming birth!

 

Cynthia Decker

6 Years Ago

Following along here...

 
 

This discussion is closed.