4 Years Ago

Premium Account

On 22 june I've paid 30$ to get a premium account. For a problem of FAA's system I didn't get the premium account. I wrote to the support, first Abbie told me that they can't refund me (I don't know why...), then, in july, Alex told me that there was a technical problem, and they would have informed me when fixed the problem. I wrote again to the support, one or two emails, asking to refund me, no one answerd me.
I think this way of working is not serious and not professional. I work for a software house: if an our customer doesn't get what he paid for, the first thing for us is to refund him.
So, it's not a problem for the 30$, but I was very disappointment, and sure I'll advice against become a member of FAA.

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Abbie Shores

4 Years Ago

Paolo .. has still not been sorted?

I shall get them to sort this out for you asap

Abbie Shores

4 Years Ago

Ah

I remember

You have not paid a premium payment on this account and we cannot see where you have paid the premium payment.

So we cannot give you a refund as there is no payment

We cannot give you a premium account as there is no payment

Did you send the screenshot of the completed (not pending) payment on your bank statement that includes the transaction ID?

Paolo Bordignon

4 Years Ago

These are the information about the completed (not pending) payment:

22/06/2019 25/06/2019 FINEARTAMERICA.COM 312-238-9009 NY A saldo 27,04
30,00
Valuta US DOLLAR
Tasso cambio 1,1282
Importo in Euro 26,59
Commissione cambio valuta 0,4500€
Id pagamento T55098

Abbie Shores

4 Years Ago

I am looking into it now for you with those details

Paolo Bordignon

4 Years Ago

I think it is incredible that you can't resolve the problem after more than two months...

Mike Savad

4 Years Ago

are you sure you don't have the premium. check to see if you have the AW. it doesn't really look different than basic. can you upload more than 25?

----Mike Savad
http://www.MikeSavad.com

Abbie Shores

4 Years Ago

Paolo

You already have the premium account

We wrote to tell you it was enabled!

Paolo Bordignon

4 Years Ago

1) no one wrote me about premium account
2) I didn't check my account, because after 20 days you stopped to answer to my emails, so I joined with another web site. And, as I wrote in my email of july 12, I didn't need the FAA's premium account.
So, please, refund me the payment.

Abbie Shores

4 Years Ago

Your payment is refunded and the premium account closed

This discussion is closed.